1. Return Period

Customers may request a return within 30 days from the date the order was delivered.

2. Return Requirements

To be eligible for a return, the product must be unused, unopened, undamaged, and in its original condition and original packaging. The product must be returned with all original components and packaging materials.

Products that have been used, opened, damaged, altered, or returned without the original packaging may not qualify for a refund.

3. Return Request

Customers must contact us before sending any product back. Customers should provide the order number, reason for the return, and relevant information or photographs when requested.

4. Return Address

Approved returns must be sent to:

95 Biscayne Crescent, Brampton, ON L6W 4R2 Canada

5. Return Shipping Costs

If the return is requested because the customer ordered the wrong product, changed their mind, no longer needs the product, or otherwise returns the product for a reason not caused by an error or defect on our part, the customer is responsible for the return shipping cost.

If the product received is defective, damaged during delivery, or the wrong product was sent due to our error, we will be responsible for the reasonable return shipping cost after the return request has been reviewed and approved.

6. Return Inspection

After the returned product is received, we will inspect the product to determine whether it meets the return requirements. A refund will only be issued after the returned product has been received and approved.

7. Refund Processing Time

Once the returned product has been received and approved, the refund will generally be processed within approximately 3 days.

8. Refund Method

Approved refunds will be issued to the original payment method used for the purchase.

9. Non-Eligible Returns

Returns submitted after the 30-day return period, products that have been used or opened, products that are damaged by the customer, products missing original components or packaging, and products returned without prior approval may be refused.

10. Exchanges

Customers who require an exchange should contact us before returning the product. The original product must meet the return requirements stated above.

11. Contact

Company: AMCOR PACKAGING CANADA, INC.

Email;packaging@essencevial.com

Address: 95 Biscayne Crescent, Brampton, ON L6W 4R2 Canada

Phone: 1 9057698070