1. What is essencevial.com?

essencevial.com is an e-commerce website providing essential oil vials and related products.

2. How do I place an order?

Select the product and quantity you require, add the items to your cart, enter the required billing and shipping information, select an available payment method, review your order, and complete checkout.

3. Are purchases one-time sales?

Yes. Purchases through essencevial.com are one-time sales unless expressly stated otherwise at checkout.

4. What payment methods are accepted?

We accept the payment methods displayed at checkout. Accepted card brands may include VISA, MasterCard, AMERICANEXPRESS, DISCOVER and other credit cards made available at checkout.

5. How long does it take to ship my order?

Orders are generally processed and shipped within 1-3 business days.

6. How long does delivery take?

Standard delivery is generally expected within 3-7 business days after shipment, subject to destination, carrier operations, weather, holidays, customs requirements where applicable, and other circumstances beyond our reasonable control.

7. Can I return an order?

Eligible products may be returned within 30 days from the date the order was delivered, subject to the return requirements in our Refund and Return Policy.

8. What condition must a returned product be in?

The product must be unused, unopened, undamaged, and in its original condition and original packaging. Products that have been used, opened, damaged, altered, or returned without the original packaging may not qualify for a refund.

9. Who pays the return shipping cost?

If the return is due to the customer’s choice, including ordering the wrong product, changing their mind, or no longer needing the product, the customer is responsible for the return shipping cost.

If the product is defective, damaged during delivery, or the wrong product was sent due to our error, we will be responsible for the reasonable return shipping cost after the return request has been reviewed and approved.

10. When will I receive my refund?

After the returned product has been received and approved, the refund will generally be processed within approximately 3 days to the original payment method.

11. Where should I send an approved return?

Approved returns must be sent to:

95 Biscayne Crescent, Brampton, ON L6W 4R2 Canada

12. How can I contact customer service?

Company: AMCOR PACKAGING CANADA, INC.

Email;packaging@essencevial.com

Address: 95 Biscayne Crescent, Brampton, ON L6W 4R2 Canada

Phone: 1 9057698070