1. Order Processing

Orders are generally processed and shipped within 1-3 business days after payment has been successfully authorized.

2. Delivery Time

After shipment, standard delivery is generally expected within 3-7 business days.

Delivery time may vary depending on the destination, carrier operations, weather, holidays, remote locations, and other circumstances beyond our reasonable control.

3. Shipping Country

For orders shipped within Canada, the applicable shipping country is Canada.

4. Shipping Company

For Canadian orders, the primary shipping carrier is Canada Post.

Canada Post provides parcel shipping services within Canada, including Regular Parcel, Xpresspost, and Priority services.

5. Canada Post Shipping Services

Canada Post Regular Parcel is an economical ground shipping service in Canada and provides tracking and delivery status information.

Canada Post Xpresspost is a faster shipping service with tracking and delivery confirmation.

Canada Post Priority is a faster shipping service for time-sensitive shipments.

6. Canada Post Delivery Information

Canada Post delivery standards vary according to the origin, destination, service selected, and whether the destination is a major urban centre, non-major urban centre, northern region, or remote centre.

The delivery time stated by essencevial.com is 3-7 business days for standard delivery. Actual carrier transit time may differ from the standard website delivery estimate.

7. Tracking

Where tracking is available for the selected shipping service, customers will receive tracking information after the order has been shipped.

Customers may use the tracking information provided by the applicable carrier to monitor shipment progress.

8. Shipping Costs

Shipping charges, where applicable, will be displayed during checkout before the customer completes the purchase.

Unless otherwise stated at checkout, the customer is responsible for applicable shipping charges.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order cannot be delivered because the customer provided an incorrect, incomplete, or undeliverable address, additional shipping charges, return charges, or reshipment charges may be the customer’s responsibility.

10. Delivery Delays

We are not responsible for delays caused by weather, holidays, carrier interruptions, labour disruptions, transportation problems, incorrect addresses, remote-area delivery conditions, or other circumstances beyond our reasonable control.

11. International Shipping

For an order shipped to a country other than Canada, the shipping carrier and service may vary according to the destination country, shipping availability, customs requirements, and the service selected at checkout.

12. Customs, Duties, and Taxes

For international orders, customers may be responsible for applicable customs duties, taxes, brokerage fees, import charges, or other charges imposed by the destination country.

13. Shipping Responsibility

Once an order has been shipped using the applicable carrier, delivery is subject to the carrier’s operating procedures and delivery standards. Customers should use the tracking information provided to monitor the shipment.

14. Shipping Contact Information

Company: AMCOR PACKAGING CANADA, INC.

Email;packaging@essencevial.com

Address: 95 Biscayne Crescent, Brampton, ON L6W 4R2 Canada

Phone: 1 9057698070